Global Service Provider
People-centered technology
People-centered proprietary technology based on natural language interpretation in human-to-human, human-to-machine, self-service and supervised customer engagement & interaction processes
Technology
Front-End optimization
Unified multi-channel natural language-based Front-End
Unified desktop, semantic search & classification: a user-friendly model for operations efficiency and improved customer & satisfaction performance.
Natural Interaction
A «self» experience which never leaves customers alone
The power of natural language to analyze and manage customer interaction on any available channel of contact.
- Virtual Assistants
- Natural Language IVR
Knowledge Management
The efficiency of semantic search to quickly retrieve correct information
New models for easy and user-friendly non-structured and navigation data interpretation to manage knowledge.
Voice of the Customer
From voice of the customer analysis to action. A unified, integrated, exhaustive model
A complete offer of services based on people-centered proprietary technology to develop a multi-channel customer experience strategy of success.
- Speech & Analytics
- Multi-channel Survey
- Social Media Analysis
Quality Assurance
Enabling service performance according to quality standards
Services performance analysis within customer interaction, through phone conversation interpretation and transcription.
Smart Training
Making professional skills and diversity valuable assets to generate business opportunities and efficiency
Online custom training activities with performance monitoring and evaluation within the E-Learning process.