Digital Customer Management
An exhaustive value proposition based on people-centered proprietary technology to develop successful multi-channel Customer Experience strategies
Customer services as a key driver in the B2B, B2C, B2B2C customer relationship
How to meet customer expectations? How to acquire a global vision of the customer interacting over multiple channels? The multi-channel approach in the customer interaction management is the strategy to answer these questions.
Sales & Marketing
An efficient, custom and user-friendly process to improve sales and customer satisfaction
New leverage for marketing strategies, where operations research turn into a necessary tool for customer relationship of excellence.
Latest-generation BI tools supporting decision-making processes, dashboard for cross-issue vistas and customer interaction analysis are strategic assets to improve and enhance customer interaction and business goals.
- Marketing Analysis
- Trade Marketing
- Campaign Automation
- Customer Retention
Innovative process management for operations efficiency and business performance.
When manual activity seems to take over technology, our Back-Office process management tools track your business end-to-end, providing real-time information, enabling you to manage your operations more efficiently, reduce errors, and improve ROI.
Technical assistance efficiency impacts on customer perception over services and products
Customer support and technical assistance tools grow and evolve as fast as operations and customer habits. Our technological platform enables and supports the rationalization of claim management processes through live interaction on issues to solve. Customer interaction, via phone, chat, e-mail, social network is centralized and managed from a unified platform.
From a simple download to an online call through a click on a link – this is how companies determine trends
Customer expectations are met through information-driven marketing strategies. Our machine learning solutions retrieve relevant data to make customer engagement and interaction easier.
Business Process Outsourcing (BPO)
New concepts to help enterprise fully exploit BPO
Offshore projects are measured by results, where company performance improvement and cost reduction are a key driver. Our know-how enables us to identify strategic partners to best meet enterprise needs, where low costs do not affect quality levels.
Recruitment Process Outsourcing (RPO)
Recruitment specialists in search & selection of IT professionals
Our HR consultants support customers in several business areas, such as IT, Administration Finance & Accounting, and more.