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AlmavivA Contact has been for over 20 years the market-leading player in Italy in the Customer Experience services outsourcing for private companies and public organizations.
On the grounds of a solid cross-industry expertise in the TelCo & Media, Utilities, Transportation, Public Administration, Financial Services, Industry & Services sectors, AlmavivA Contact value proposition covers any business process within Customer Engagement Management.
Digital Customer Management “made in Italy” for the Brazilian market
A proprietary technology-based value proposition ensuring outstanding Customer Engagement performance, AlmavivA do Brasil addresses private enterprise and public sector business process needs, and is an ideal partner for the efficient, effective and flexible management of customer-care processes.
Set up in 2006, AlmavivA do Brasil has become one of the top 10 CRM operators on the Brazilian market and today with over 37,000 workers on its payroll and a distinctive recruitment approach which seeks out diverse cultures, a wide array of intelligence types and varied professional backgrounds, it is a crucial employment provider for the sector.
Digital Customer Management “made in Italy” for the Latam market
A strategic asset of Almacontact value proposition is the innovative Almawave proprietary technology for natural language-based customer interaction interpretation, boosting customer interaction, raising customer satisfaction and optimizing the operational customer-experience-management processes. Contact-center operators become proficient in handling individual issues as a result of the enhancement of unstructured data and the integrated surveillance of all communication channels.
Set up in 2014 and based in Bogotá, the company deals on the Spanish-speaking South-American countries and exports the fruits of the team efforts between AlmavivA Contact, a major player on the Italian CRM market, and AlmavivA do Brasil, a firm which has rapidly soared to become one of the top CRM operators on the Brazilian market and one of the most vital employment providers in the sector.